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AlphaTires

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FAQ

Who can create an account?

Licensed tire retailers, repair shops, and fleet/service businesses purchasing for resale or internal use. Personal/consumer accounts aren’t supported.

What do I need to get approved?

Complete the sign‑up form and include at least one trade reference (another vendor or distributor).

How long does approval take?

Most applications are reviewed within 1–2 business days once references are verified. We’ll email you as soon as your account is activated.

Why can’t I see prices?

Pricing is visible only to approved dealer accounts. Once your application is approved and you’re signed in, you’ll see dealer pricing and can place orders.

How do I sign in?

Use your email + password. If you just applied, wait for the approval email before signing in.

Do you show live inventory?

Stock levels update regularly. If an item is back‑ordered, we’ll show an estimated restock window or allow you to request a notification.

Can I add multiple users from my company?

Yes. After approval, an account admin can invite additional users and manage their access from the Account area.

How do returns or warranty claims work?

Warranty is handled per manufacturer guidelines. Contact support with your order number and photos for next steps.

My application was submitted—what’s next?

We’ll verify your reference(s). If anything is missing, we’ll email you. Once approved, sign in to view pricing and place your first order.